Frequently Asked Questions
Food and Drink
Indulge in a delightful culinary experience at our events, where a licensed bar and chef await you. Treat yourself to classic cinema snacks and savour gourmet extras such as chicken & waffles, luxurious milkshakes, tempting desserts, and a selection of alcoholic beverages, cocktails, mocktails, and more. Enjoy the ultimate convenience with our mobile ordering service, allowing your favourite food to be delivered directly to your seat. Our dedicated catering team ensures that food is freshly prepared to order. Prepare to be delighted and consider coming back for seconds, and maybe even thirds!
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Seating
Introducing our premium signature blow-up chairs, known for their exceptional comfort that may just lull you into a peaceful slumber. If blow-up chairs aren’t your thing, no worries! We also provide top-quality, robust reclining chairs that offer the same level of comfort, perfect for drifting off into relaxation. Your ticket includes seating, but availability for your preferred chair is limited, so grab yours early!
Welfare
Guests at our events are provided with full amenities, including on-site toilet facilities, which include an accessible cubicle to accommodate all attendees
Weather
In the event of rain, rest assured that we have made provisions with our Vision cinema tent. Our spacious tent can comfortably accommodate everyone, and our screen is designed to ensure an undisturbed viewing experience. Don’t let the rain dampen your spirits – we are fully prepared for any downpour, so the movie will keep rolling!
Can I smoke?
Smoking is not allowed within the seating area or inside your cars. This includes e-cigs and vapes. Some venues will have a designated smoking area away from the audience. Please be considerate of others and abide by this rule.
Tickets – Cancellation/Amend a Booking
Tickets purchased at Vision Cinema are non-refundable. Bookings made via our website can be fully exchanged up until 7 days before your scheduled performance. Please note that after this period, you will be unable to reschedule your booking or make any amendments.
If you need to reschedule your film or showing time, you can complete the form provided with your booking reference number, full name, email address, contact number, and the details of the amendment you wish to make. You can choose to change the film choice, change the date or time of the screening, or add additional person(s) to your booking.
My question isn't here, what should I do?
Not to worry, if your question is not listed here get in touch by emailing us at enquiries@visioncinema.co.uk and a member of staff will aim to get back to you within 48 hours.
Other questions? Please contact us here