FAQs

Explore the answers to our most commonly asked questions

01 Food and Drinks

Indulge in a delightful culinary experience at our events, where a licensed bar and chef await you. Treat yourself to classic cinema snacks and savour gourmet extras such as chicken and waffles, luxurious milkshakes, tempting desserts, and a selection of alcoholic beverages, cocktails, mocktails, and more. Enjoy the ultimate convenience with our mobile ordering service, allowing your favourite food to be delivered directly to your seat. Our dedicated catering team ensures that food is freshly prepared to order. Prepare to be delighted and consider coming back for seconds and maybe even thirds!

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Introducing our premium signature blow-up chairs, known for their exceptional comfort that may just lull you into a peaceful slumber. If blow-up chairs aren’t your thing, no worries! We also provide top-quality, robust reclining chairs that offer the same level of comfort, perfect for drifting off into relaxation. Your ticket includes seating, but availability for your preferred chair is limited, so grab yours early!

 

Guests at our events are provided with full amenities, including on-site toilet facilities.

 

Smoking is not allowed within the seating area or inside your cars. This includes e-cigs and vapes. Some venues will have a designated smoking area away from the audience. Please be considerate of others and abide by this rule.

 

Tickets purchased at Vision Cinema are non-refundable. Bookings made via our website can be fully exchanged up until 7 days before your scheduled performance. Please note that after this period, you will be unable to reschedule your booking or make any amendments.

If you need to reschedule your film or showing time, you can send us an email to support@visioncinema.co.uk with your booking reference number, full name, email address, contact number, and the details of the amendment you wish to make. You can choose to change the film choice, change the date or time of the screening, or add additional person(s) to your booking.

Not to worry, if your question is not listed here get in touch by emailing us at support@visioncinema.co.uk and a member of staff will aim to get back to you within 48 hours.

 

If you still can’t find what you’re looking for, please contact us here.